My daughter and her mom had switched to Lightspeed.ca and suggested that I do the same when my Shaw contract expired which it did. I tried to get Shaw... read more to renew my contract for another two years at the same price which was higher than Lightspeed but I figured it would be less hassle to just continue with them. They refused so I gave them my one month notice that I would not renew my contract. I contacted Lightspeed and took their plan but made sure there was overlap in case of issues. I only had one issue. The first modem that Lightspeed sent me turned out to be defective. They sent me a second one pronto. It was here fast is 3 working days. I still had my Shaw to use in the meantime. Lightspeed got Shaw to provision my new modem on the day I received it and I was up and running with about 10% faster speed than I am supposed to get. No complaints about this! Their technical department was very helpful. Although I'm a new customer, my daughter and her mother have been with Lightspeed for over nine months with no issues of any kind including outages. They swear by Lightspeed and all of the money they have saved so far. I look forward to a long relationship with Lightspeed.

Way more affordable than the other options out there. No issues really, sometime connection is weak on my phone but that was the case with Shaw previously. Decent... read more tech support and the sales people are nice. Moved my service recently, pretty seamless process. I would recommend in an urban area like Vancouver, not sure how it would perform in rural areas.

Fairly priced!

The customer service rep was thorough and quick. Everything was explained without me having to ask tons of questions and that brought me a lot of comfort and there were... read more no hidden fees so for the price this is an amazing deal and as the use one of the major Internet providers, I'm not giving up anything for the big amount of money I used to have to spend .

Best Pricing, Best Customer Service (in any industry!), best coverage. I would highly recommend Lightspeed they are great to deal with, efficient and someone ALWAYS answers the phone, no... read more long waits.

The representative who called me, was pleasant and helpful, he explained everything to me about my bills and others... I told him I am retired with low pension, so... read more he offered me new acceptable plan for which I thank you very much.

I have been using Internet Lightspeed for several years now. I have always been very satisfied with the service. Tonight I had to call tech support for the first time,... read more and they were very helpful and knowledgeable. My problem was resolved right away.

Very happy to have switched from Shaw years ago. We use the cable connection to Lightspeed. The price, speed, and quality is very good. We just moved houses and... read more the switchover was painless. We disconnected the router as the last thing before we left the old address. Lightspeed arranged for Shaw to come and ensure we had service at the new address on the next day when we moved in. They arrived at 8:15 and we had internet through Lightspeed at 8:30AM. It was very smooth.

These people went over a beyond being nice. I've been with them for over 6 years. They have had always good technical support and answer my questions with patients.... read more Or when I have needed them to come to my house to service my equipment. Just this last time I talked to them to stop service because of a house fire i had equipment that I was borrowing they told me not to worry about the cost of it and that they would install service at my new address for free. They are one of the cheapest places to go with awesome service. You get more bang for your buck with these people. So try them out.

Lightspeed is a great and affordable alternative to the high price of the giant services that is so expensive. Under 50.00 a month for excellent service and quality. Thank... read more you Lightspeed for your dedication and excellent customer service!! I can make my ends meet with you!!

I have been with this company for many years (not sure exactly how long but I do believe it to be at least 5 years). The service they provided... read more has always been very reliable. Not only they have never raise my cost, they reduced it by a good $10 per month when they came out with new promotion for better deal for new sign up. They have always provided me with courteous, speedy (instant) and satisfactory service whenever I had the need to contact them.

Excellent internet company. Fantastic service, from sales, to service, to the technicians. So glad I left my "brand name internet provider". Highly recommend.

I love Lightspeed. We've been with them for 7 years and don't have a single complaint. Service is reliable and affordable. They never call me to harass me to spend... read more more and I never have to renegotiate my price at the end of a contract like with other major providers. The price you start with is locked in forever if you don't change plans. Customer service is great. This is the lowest hassle internet service I've ever had. Highly recommend!

I finally switched from Shaw to Lightspeed five years ago. They've been nothing short of excellent. Their prices never go up, their plans include unlimited data, their speeds are ~10%... read more over-provisioned, there are no contracts, their tech support team is wonderful, and my bills are predictable to the penny every month. Their back-end provider's network (CipherKey) is rock solid. My service has gone down periodically, but every single time it's due to Shaw's maintenance windows or mis-configurations. In a world of awful, wallet-squeezing ISPs, Lightspeed is a breeze. For best experience: Buy a TC4400 modem and get separate device(s) to handle routing/firewall/switching/WiFi. It'll be more expensive up-front but you'll never need to reboot your network again.

Great service and one of the best rates in BC for wifi.

Thanks for the good service for years!

Customer support has always been great every time I called them.

Been with them for a year now I've upgraded my mbps 2 times now free of charge. Only had to reset the modem a couple times in that year service... read more is good

I cant believe that it was so easy to start a new internet services by phone. Thank you for all your help.

We use Lightpeed internet at two properties and they are excellent both in service and support. We are getting twice the speed for half the price as the major internet... read more provider we were with previously. Not to mention unlimited bandwidth! I have been a customer for over 3 years now.

Dependable, affordable unlimited internet without the needless, seldom-used bells and whistles of the big name providers. Been with them for four years. One major interruption when a cross-country fibre optic... read more cable was taken out by a landslide. The odd temporary interruption when Shaw (the provider they resell) suffered a local outage (would have happened anyway if we were still with Shaw). I've never once considered switching. Excellent price, same basic product without the big-boy usage cap to try to force you into purchasing an even higher-priced package.

Highly recommended

Their pricing was half what I had been paying, for twice the speed, 100% up time, and tech support that knows what they're doing. Exactly what you want from an... read more Internet provider. Oh, and they're friendly too.

nice people, i asked questions that required research and my questions were answered quickly, politely and fully. thank you.

Staff works efficiently and awesome

It was a fine and supportive experience

Great price on great internet.

Great customer service and reliable tech support. Great for people with standard needs for an internet connection such as home office, streaming, and regular downloads. Great value overall.

Helpful customer service.Transferring address was easy.they explained it clearly.There was no downtime during the transfer of address as internet access is essential for my work.

I have to say Lightspeed has been a a reliable internet supplier for me for several years, prices and support.

Great service, easy set up and service and billing inquiries always handled professionally.

As a technically deprived senior citizen, when something goes wrong with my WiFi or phone, I tend to panic. Whenever I phone their tech support, I get my problems... read more resolved by a friendly, efficient and, most important, patient staff. And their rates are way better than the mega providers.

Great services for reasonable cost. Thanks Lightspeed!!

Switched to these guys and never looked back. Flatrates with no hidden fees, and generally no contracts. Plus if you need help or have questions, you can call them and... read more within average 2-3 mins you can speak to a real human being! Highly recommend. Been with thems for several years now.

Great service, great price.

Have internet service with Lightspeed since 2012. Great company to deal with. Short wait times when phoning for tech support. Much better than dealing with the Telus or Shaw. Highly... read more recommend.