Internet Lightspeed: Revolutionizing the Digital Internet Experience Since 1994

Easy to deal with, efficient service, unbeatable prices!

Provides excellent service, prompt and viable answers, and always with a friendly vocal cadence.

It's cheaper than pretty much anything else and the tech support is friendly, patient and helpful.

Have internet service with Lightspeed since 2012. Great company to deal with. Short wait times when phoning for tech support. Much better than dealing with the Telus or Shaw. Highly... read more recommend.

Living everything about the service they offer

Very happy to have switched from Shaw years ago. We use the cable connection to Lightspeed. The price, speed, and quality is very good. We just moved houses and... read more the switchover was painless. We disconnected the router as the last thing before we left the old address. Lightspeed arranged for Shaw to come and ensure we had service at the new address on the next day when we moved in. They arrived at 8:15 and we had internet through Lightspeed at 8:30AM. It was very smooth.

It was a fine and supportive experience

Worth it! I should mention customer is service is provided by a real human and not some bot, and that service is outstanding.

Thanks to Internet Lightspeed, I have received excellent internet coverage and saved loads of money over the course of several years . The only time I called for technical assistance,... read more they responded quickly - turns out it wasn't them, it was a nearby power outage. J. Templeton

As a technically deprived senior citizen, when something goes wrong with my WiFi or phone, I tend to panic. Whenever I phone their tech support, I get my problems... read more resolved by a friendly, efficient and, most important, patient staff. And their rates are way better than the mega providers.

Great internet service at a great price, and local customer support which provides excellent service.

I've been with Lightspeed for a few years and I really have nothing to complain about, unlike the larger companies. I've always received exactly what I'm paying for (speeds/unlimited data)... read more and have never recieved any increase in billing. Their office is efficient and easy to deal with whenever I've needed to make changes too. I would never go back to the big companies again. Highly recommend Lightspeed!

Helpful customer service.Transferring address was easy.they explained it clearly.There was no downtime during the transfer of address as internet access is essential for my work.

Great price on great internet.

I have to say Lightspeed has been a a reliable internet supplier for me for several years, prices and support.

Excellent internet company. Fantastic service, from sales, to service, to the technicians. So glad I left my "brand name internet provider". Highly recommend.

I finally switched from Shaw to Lightspeed five years ago. They've been nothing short of excellent. Their prices never go up, their plans include unlimited data, their speeds are ~10%... read more over-provisioned, there are no contracts, their tech support team is wonderful, and my bills are predictable to the penny every month. Their back-end provider's network (CipherKey) is rock solid. My service has gone down periodically, but every single time it's due to Shaw's maintenance windows or mis-configurations. In a world of awful, wallet-squeezing ISPs, Lightspeed is a breeze. For best experience: Buy a TC4400 modem and get separate device(s) to handle routing/firewall/switching/WiFi. It'll be more expensive up-front but you'll never need to reboot your network again.

I've been with this company for just under 2 years, and minus some outages out of their control, everything has been excellent. From setup to billing inquiries, I've had nothing... read more but great service from them

Great internet Price and a very responsive customer service and billing Dept. I'd definately give them a try. They take a little bit to get set up at first. But... read more I didn't have one issue in the 2.5 years I was with them.

Lightspeed has been been brilliant! We installed it about six months ago, they're only $48 a month for a great wifi package and the quality has been so much better... read more than Shaw's who we were previously with. The set up was easy and the customer service is always great. Highly recommend!

Way more affordable than the other options out there. No issues really, sometime connection is weak on my phone but that was the case with Shaw previously. Decent... read more tech support and the sales people are nice. Moved my service recently, pretty seamless process. I would recommend in an urban area like Vancouver, not sure how it would perform in rural areas.

I moved from Shaw to Lightspeed 1 year ago and never regret with my decision. On Shaw 300Mbps I paid $100+ monthly (2 years contract), and with Lightspeed i... read more only paid $44 monthly for 75Mbps no contract. Of course the download speed is slower compare than Shaw. But i don't need that plan because my family is sufficient with this plan. 75Mbps is enough for 3 Smartphone, 3 Ipad, 1 TV (Netflix and Amazon). The only down thing is the modem, it need a router in order to connect all devices to the internet. My modem is ARIS SB 6141 (see picture: white device) Router im using different Brand (picture: black device). Location Burnaby, BC

Great people and if the transmission rates match both the people and the rates they have stated, it bodes dark times for the big three.

Lightspeed agent picked up fast and was very efficient.

We use Lightpeed internet at two properties and they are excellent both in service and support. We are getting twice the speed for half the price as the major internet... read more provider we were with previously. Not to mention unlimited bandwidth! I have been a customer for over 3 years now.

Best Pricing, Best Customer Service (in any industry!), best coverage. I would highly recommend Lightspeed they are great to deal with, efficient and someone ALWAYS answers the phone, no... read more long waits.

Great service and one of the best rates in BC for wifi.

This is a good way for those of us who still pay there own bills to have services

Never had a problem with this company s servise. They away worked with me. I would call to let them know my payment would be little late. They would make... read more arangement to help me. Thank you you been very good to me, I recomend light speed to anyone.

I've been with Internet Lightspeed for a year and a half and couldn't be happier. I've never had a problem with the service and when I've had questions, they get... read more back to me within 24 hours. Their agents and technicians are based in Burnaby so you are not talking with someone in another part of the world. 100% better than dealing with the big communication companies who's customer service is non-existent, plus I'm paying a third what they charge. Kudos!

Been with them for a year now I've upgraded my mbps 2 times now free of charge. Only had to reset the modem a couple times in that year service... read more is good

These guys are great. The bigger tele-com, charge twice as much, and put you on hold for hours when you need assistance. I don't think i've ever spent more than... read more 20 minutes on the phone, when calling them. Update; their CSR asked me to provide a review. So, two years later, this comment stands. The only issues with outages, are when EVERYONE has outages. Not Lightspeed's fault.

Very cool

If you are tired of waiting for hours when contacting your Internet Service Provider when your service is down why not try Internet Lightspeed. This company is located in Burnaby... read more and the technical support team knows what they are doing and gets things working quickly. It is rare that I have ever had a problem with my Internet, it is extremely reliable. Great company!

Great customer service and reliable tech support. Great for people with standard needs for an internet connection such as home office, streaming, and regular downloads. Great value overall.

No complain about the steadiness of the internet speed