Internet Lightspeed, providing home & business Internet Services for over a quarter century.

No complain about the steadiness of the internet speed

I have been with this company for many years (not sure exactly how long but I do believe it to be at least 5 years). The service they provided... read more has always been very reliable. Not only they have never raise my cost, they reduced it by a good $10 per month when they came out with new promotion for better deal for new sign up. They have always provided me with courteous, speedy (instant) and satisfactory service whenever I had the need to contact them.

I have been with them for 6 years and only had two or three times with the internet down. Amazing service every time I called them to have the problem... read more fixed. Got a tech on the phone after barely two minutes of waiting time. I would recommend them to anyone.

Lightspeed internet is high quality in Calgary, AB. Best price for the low-to-mid tiers they offer, and it's good to support non-monopolistic businesses as much as possible. Their tech support... read more is knowledgeable and helpful; as an advanced computer user, it's always a pleasure to phone them (which is very rare). Would recommend!

My daughter and her mom had switched to Lightspeed.ca and suggested that I do the same when my Shaw contract expired which it did. I tried to get Shaw... read more to renew my contract for another two years at the same price which was higher than Lightspeed but I figured it would be less hassle to just continue with them. They refused so I gave them my one month notice that I would not renew my contract. I contacted Lightspeed and took their plan but made sure there was overlap in case of issues. I only had one issue. The first modem that Lightspeed sent me turned out to be defective. They sent me a second one pronto. It was here fast is 3 working days. I still had my Shaw to use in the meantime. Lightspeed got Shaw to provision my new modem on the day I received it and I was up and running with about 10% faster speed than I am supposed to get. No complaints about this! Their technical department was very helpful. Although I'm a new customer, my daughter and her mother have been with Lightspeed for over nine months with no issues of any kind including outages. They swear by Lightspeed and all of the money they have saved so far. I look forward to a long relationship with Lightspeed.

Helpful customer service.Transferring address was easy.they explained it clearly.There was no downtime during the transfer of address as internet access is essential for my work.

Great service so far (switched a few months ago from shaw). Can't notice the difference in speed and the customer service is better and more responsive. Highly recommend you save... read more some money on internet with these folks. Switching didn't require a on-site visit for my location, just plug in the modem they sent on the switch over-day and basically zero downtime.

I've been with this company for just under 2 years, and minus some outages out of their control, everything has been excellent. From setup to billing inquiries, I've had nothing... read more but great service from them

I've had a Lightspeed account for more than 5 years. Their services are very reasonably priced, and rock solid. When I've needed Tech Support (playing around with my router), they... read more were accessible, knowledgeable, and very friendly. I can't recommend Lightspeed highly enough!

We use Lightpeed internet at two properties and they are excellent both in service and support. We are getting twice the speed for half the price as the major internet... read more provider we were with previously. Not to mention unlimited bandwidth! I have been a customer for over 3 years now.

Best Pricing, Best Customer Service (in any industry!), best coverage. I would highly recommend Lightspeed they are great to deal with, efficient and someone ALWAYS answers the phone, no... read more long waits.

Very professional service was fast and painless,

Way more affordable than the other options out there. No issues really, sometime connection is weak on my phone but that was the case with Shaw previously. Decent... read more tech support and the sales people are nice. Moved my service recently, pretty seamless process. I would recommend in an urban area like Vancouver, not sure how it would perform in rural areas.

*EDIT* We came back to Internet Lightspeed. We tried out a Telus package and found that their Optik set up was slightly better speed but WAY more expensive. Totally not... read more worth it because the internet package we had(still have) with Lightspeed was ~roughly~ the same quality for way cheaper. For your average bear household, Internet Lightspeed will meet your needs and not cost an absurd amount. In case you think we must not use much internet, our use includes games like C.O.D., Switch games, streaming services, music, smart T.V. plus my partner is doing his computer engineering schoolwork from home... And 2 computers running virtual work environments (MS Teams, VPN etc) simultaneously for hours at a time. Lightspeed also made the whole "trying out a new thing" SUPER easy. We experienced no disruption in our service (though we do own our modem, so that helps). I Stand by my previous review AND like them even more now. *end of edit* This is a solid little company - they are reasonably priced, have pretty decent internet options, and very speedy support services. We were with them for years (3+) and never had any issues. We only left because we need a different set up now, but I HIGHLY recommend this company and their internet service.

Great service and WONDERFUL prices!

Great internet service at a great price, and local customer support which provides excellent service.

Reasonable internet services and work great.excellent customer service as well.would highly recommend

Thanks to Internet Lightspeed, I have received excellent internet coverage and saved loads of money over the course of several years . The only time I called for technical assistance,... read more they responded quickly - turns out it wasn't them, it was a nearby power outage. J. Templeton

Their pricing was half what I had been paying, for twice the speed, 100% up time, and tech support that knows what they're doing. Exactly what you want from an... read more Internet provider. Oh, and they're friendly too.

Much better price for the same internet telus provides (VDSL/ADSL). Had no real outages, more reliable than Shaw/Teksavvy so far.

nice people, i asked questions that required research and my questions were answered quickly, politely and fully. thank you.

Customer support has always been great every time I called them.

I finally switched from Shaw to Lightspeed five years ago. They've been nothing short of excellent. Their prices never go up, their plans include unlimited data, their speeds are ~10%... read more over-provisioned, there are no contracts, their tech support team is wonderful, and my bills are predictable to the penny every month. Their back-end provider's network (CipherKey) is rock solid. My service has gone down periodically, but every single time it's due to Shaw's maintenance windows or mis-configurations. In a world of awful, wallet-squeezing ISPs, Lightspeed is a breeze. For best experience: Buy a TC4400 modem and get separate device(s) to handle routing/firewall/switching/WiFi. It'll be more expensive up-front but you'll never need to reboot your network again.

Great customer service and reliable tech support. Great for people with standard needs for an internet connection such as home office, streaming, and regular downloads. Great value overall.

Thanks for the good service for years!

After being a Shaw customer for 28 years I changed to lightspeed for my internet and phone service. This was a very smart thing to do Lightspeed is a pleasure... read more to do business with.

So easy to work with. No surprises.

I moved from Shaw to Lightspeed 1 year ago and never regret with my decision. On Shaw 300Mbps I paid $100+ monthly (2 years contract), and with Lightspeed i... read more only paid $44 monthly for 75Mbps no contract. Of course the download speed is slower compare than Shaw. But i don't need that plan because my family is sufficient with this plan. 75Mbps is enough for 3 Smartphone, 3 Ipad, 1 TV (Netflix and Amazon). The only down thing is the modem, it need a router in order to connect all devices to the internet. My modem is ARIS SB 6141 (see picture: white device) Router im using different Brand (picture: black device). Location Burnaby, BC

I cant believe that it was so easy to start a new internet services by phone. Thank you for all your help.

The technicians here provide excellent customer service. They will try and resolve your problem as quickly as possible. I am one satisfied customer!

We have used Lightspeed for 8 years. We use the slightly more than basic package and run our VOIP phone and multiple devices at a time (at least 6) with... read more no issues. If/when we have a service issue, the wait times are minimal (seconds to a few minutes) and the tech people are very helpful. They even helped me set up my router, which they did not provide. Thanks guys!

This is a locally based business in Vancouver. They offer competitive rates with the big guys and local contact for ease of communication.

These guys are great. The bigger tele-com, charge twice as much, and put you on hold for hours when you need assistance. I don't think i've ever spent more than... read more 20 minutes on the phone, when calling them. Update; their CSR asked me to provide a review. So, two years later, this comment stands. The only issues with outages, are when EVERYONE has outages. Not Lightspeed's fault.

The most helpful and customer oriented internet services. I wish more people in Alberta would find the Lightspeed company. Great rates and always easy to get through with questions.

I've been with Internet Lightspeed for a year and a half and couldn't be happier. I've never had a problem with the service and when I've had questions, they get... read more back to me within 24 hours. Their agents and technicians are based in Burnaby so you are not talking with someone in another part of the world. 100% better than dealing with the big communication companies who's customer service is non-existent, plus I'm paying a third what they charge. Kudos!

Well priced, network quality is good. Supportive team