Our customers and partners have the right to equal access to our services, and our staff have the right to do their jobs free from barriers. Internet Lightspeed is committed to identifying, preventing and removing barriers in line with the Accessible Canada Act, and we respond to accessibility requests in a timely manner.
Building a barrier-free environment takes time. Our Accessibility Plan sets out how we will get there, and we publish a progress report on this page every year.
On this page: Accessibility Plan · Give us feedback · Alternate formats · How we handle feedback · What our plan covers
Our plan outlines our strategy to identify, prevent and remove barriers across our workplace, website, communications and services.
PROGRESS REPORTS
We report on our progress against the plan every year. Our first progress report will be posted here by June 1, 2027.
NEED ANOTHER FORMAT?
Ask for the plan or any progress report in another format. See alternate formats.
Your feedback helps us find barriers and strengthen our commitment to inclusion. Send comments or questions about accessibility at Lightspeed, or about how we are carrying out our plan, using any of the methods below. You may submit feedback anonymously.
Use the feedback form below.
604-482-1190
Monday to Friday
8:30 am – 4:30 pm PT
Internet Lightspeed
Attn: Accessibility Coordinator, Human Resources
279 – 5489 Byrne Road
Burnaby, BC V5J 3J1
Our Accessibility Coordinator, Human Resources, receives all feedback on behalf of Internet Lightspeed. Fields marked * are required. All contact fields are optional; to stay anonymous, leave them blank.
You can ask for our Accessibility Plan, progress reports, or a description of our feedback process in any of these formats. Contact us by any method listed under Give us feedback.
We can also provide another format that we agree on with you. We will send braille and audio formats within 45 days of your request, and all other formats within 20 days.
We acknowledge it
Unless you send it anonymously, we confirm we’ve received your feedback in the same way you sent it.
We review it
We monitor all feedback and review it regularly to find issues that need attention.
We act on it
Where necessary and feasible, we change our policies or procedures, and we report how we used feedback in our annual progress report.
A summary of our commitments under the Accessible Canada Act. The full plan has the details.
Barrier-free recruitment, accommodation during hiring, and individual accommodation plans for employees.
Accessibility considered in future leases, with remote, hybrid or on-site arrangements where feasible.
Finding and fixing barriers on our websites, billing portals, chat tools and other systems, moving toward WCAG compliance.
Brand guidelines for accessible documents and advertising, and staff training on our accessibility policies.
Ongoing review of the policies, processes and tools we use when buying goods and services.
Customer service training for staff and supervisors, and continued engagement through our “we care” approach.
Not applicable. Internet Lightspeed does not provide transportation services.
Our plan was shaped by internal and external stakeholders, online submissions, customer calls and conversations with employees and customers.
Our three-step resolution process is the fastest route to getting things right. Go to Customer Satisfaction & Complaints.
You can also contact the Canadian Radio-television and Telecommunications Commission (CRTC) about accessibility at Internet Lightspeed. The CRTC is the independent agency of the Government of Canada responsible for regulating telecommunications, including accessibility requirements for service providers.
Website / Support Center: http://crtc.gc.ca/eng/contact/#complaint
Address: Secretary General, CRTC, Ottawa, Ontario K1A 0N2
Fax: 819-994-0218
Toll-free telephone: 1-877-249-CRTC (2782)
