Customer Support

Service Notices

Incumbent Infrastructure Disruptions

Experiencing a service disruption?? Your service may be effected by an outage on the incumbent network that Internet Lightspeed uses to deliver our services to you. Please use the links below to check for potential incumbent outages in your area.

Internet Lightspeed Service Notices

Planned Fibre Maintenance – October 7th, 2025 (12am PT to 5am PT)

Maintenance could cause a short downtime while internet traffic is directed to our alternative fiber routes. Every effort will be taken to minimize service interruptions, we apologize for any inconvenience.

Planned Cable Maintenance (Vancouver Area) – October 7th, 2025 (1am PT to 7am PT)

Maintenance could cause a short downtime 10-20 mins. while work is completed. Every effort will be taken to minimize service interruptions, we apologize for any inconvenience.