Customer Support

Service Notices

Incumbent Infrastructure Disruptions

Experiencing a service disruption?? Your service may be effected by an outage on the incumbent network that Internet Lightspeed uses to deliver our services to you. Please use the links below to check for potential incumbent outages in your area.

Internet Lightspeed Service Notices

Network Capacity Expansion – April 15th, 2026 (12:00am PT to 6:00am PT)

A system-wide network upgrade will occur with outages expected to be up to 2 hours. Areas affected will include Vancouver, Victoria, Calgary, Edmonton, Winnipeg, Kelowna, Kamloops, Saskatchewan, and beyond.

Cable  network Maintenance – April 23rd, 2026 (12:00am PT to 6:00am PT)

Rogers will be undergoing cable network maintenance in the Kamloops region. potential outages may occur during the scheduled times indicated above.  

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