Customer Support

Service Notices

Incumbent Infrastructure Disruptions

Experiencing a service disruption?? Your service may be effected by an outage on the incumbent network that Internet Lightspeed uses to deliver our services to you. Please use the links below to check for potential incumbent outages in your area.

Internet Lightspeed Service Notices

Planned Network Maintenance – October 28th, 2025 (2am PT) Core router maintenance could cause a short downtime of 10 to 15 minutes. Every effort will be taken to minimize service interruptions, we apologize for any inconvenience. Every effort will be taken to minimize service interruptions, we apologize for any inconvenience.

Planned Fibre Relocation – October 28th, 2025 (9pm PT) to October 29th,2025 (7am PT)

Fibre lines are being relocated, this may cause a small period of downtime as we adjust our network to handle the new routes. Every effort will be taken to minimize service interruptions, we apologize for any inconvenience.

Planned Fibre Relocation – October 29th, 2025 (9pm PT) to October 30th,2025 (7am PT)

Fibre lines are being relocated, this may cause a small period of downtime as we adjust our network to handle the new routes. Every effort will be taken to minimize service interruptions, we apologize for any inconvenience.

Planned Fibre Relocation – October 31st, 2025 (9pm PT) to November 1st, 2025 (7am PT)

Fibre lines are being relocated, this may cause a small period of downtime as we adjust our network to handle the new routes. Every effort will be taken to minimize service interruptions, we apologize for any inconvenience.