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Does home phone include long distance and international calling?

Find out what calling is included with your Internet Lightspeed home phone, and how long distance and international rates work.

How do I set up my home phone?

Get your Internet Lightspeed home phone service up and running with this simple setup guide.

Will my phone number be listed in the phone directory?

Find out whether your Internet Lightspeed home phone number appears in directories like Canada411, and how to keep it private.

Can I suspend my service temporarily?

Heading away for a while? Find out whether you can put your Internet Lightspeed service on hold instead of cancelling.

How do I cancel my Internet Lightspeed service?

Need to cancel your Internet Lightspeed service or phone service? Here’s how, how much notice to give and what to do with your equipment.

Can I get a paper bill by mail?

Prefer paper? Find out whether Internet Lightspeed can mail your monthly bill and whether a fee applies.

How do I read my Internet Lightspeed invoice?

A simple guide to every section of your Internet Lightspeed invoice, from monthly charges to taxes and credits.

When is my monthly bill due?

Find your Internet Lightspeed billing date, when invoices are sent and when payment is due.

What happens if my payment is overdue?

Behind on your Internet Lightspeed bill? Here’s what happens next and how we can help you get back on track.

Do I need a credit card to sign up?

No credit card? No problem. Internet Lightspeed offers flexible payment options including bank, e-Transfer, cheque and cash.

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Internet Lightspeed icon
Got Questions? Call Us!

(866) 798-0906

Internet Lightspeed
276 – 5489 Byrne Road, Burnaby BC V5J 3J1

Proudly Canadian - serving Canadians since 1994

Contact Information

Billing : billing@lightspeed.ca

Sales: newsales@lightspeed.ca

Technical Support: techsupport@lightspeed.ca

Vancouver: 1-866-798-0906
Calgary: (403) 537-6254
Saskatoon: (306) 808-4800
Winnipeg: (204) 815-5662
Toronto: (647) 265-9944
Fax: (604) 482-1191

Business Hours

Technical Support’s Hours
Monday to Friday: 7:00 am – 10:00 pm PT
Saturday, Sunday & Holiday: 8:00 am – 10:00 pm PT

Sales Team’s Hours
Monday to Friday: 7:00 am – 8:00 pm PT
Saturday, Sunday & Holiday: 9:00 am – 6:00 pm PT

Accounting Department’s Hours
Monday to Friday: 8:30 am – 6:00 pm PT

Administration’s Hours
Monday to Friday: 8:30 am – 4:30 pm PT

  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
Internet Lightspeed icon
Got Questions? Call Us!

(866) 798-0906

Internet Lightspeed
276 – 5489 Byrne Road, Burnaby BC V5J 3J1

Proudly Canadian - serving Canadians since 1994

Contact Information

Billing : billing@lightspeed.ca

Sales: newsales@lightspeed.ca

Technical Support: techsupport@lightspeed.ca

Vancouver: (604) 482-1190
Calgary: (403) 537-6254
Saskatoon: (306) 808-4800
Winnipeg: (204) 815-5662
Toronto: (647) 265-9944
Fax: (604) 482-1191

Business Hours

Technical Support’s Hours
Monday to Friday: 7:00 am – 10:00 pm PT
Saturday, Sunday & Holiday: 8:00 am – 10:00 pm PT

Sales Team’s Hours
Monday to Friday: 8:00 am – 9:00 pm PT
Saturday, Sunday & Holiday: 9:00 am – 6:00 pm PT

Accounting Department’s Hours
Monday to Friday: 8:30 am – 6:00 pm PT

Administration’s Hours
Monday to Friday: 8:30 am – 4:30 pm PT

  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
Internet Lightspeed icon
Got Questions? Call Us!

(866) 798-0906

Internet Lightspeed
276 – 5489 Byrne Road, Burnaby BC V5J 3J1

Contact Information

Billing : billing@lightspeed.ca

Sales: newsales@lightspeed.ca

Technical Support: techsupport@lightspeed.ca

Vancouver: (604) 482-1190
Calgary: (403) 537-6254
Saskatoon: (306) 808-4800
Winnipeg: (204) 815-5662
Toronto: (647) 265-9944
Fax: (604) 482-1191

Business Hours

Technical Support’s Hours
Monday to Friday: 7:00 am – 10:00 pm PT
Saturday, Sunday & Holiday: 8:00 am – 10:00 pm PT

Sales Team’s Hours
Monday to Friday: 8:00 am – 9:00 pm PT
Saturday, Sunday & Holiday: 9:00 am – 6:00 pm PT

Accounting Department’s Hours
Monday to Friday: 8:30 am – 6:00 pm PT

Administration’s Hours
Monday to Friday: 8:30 am – 4:30 pm PT

  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
Proudly Canadian - serving Canadians since 1994

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