Are there activation, shipping or equipment fees?

A clear breakdown of Internet Lightspeed’s one-time and monthly fees, with no hidden surprises.

How does installation work?

A simple, step-by-step look at how Internet Lightspeed service installation works, from your order to your first connection.

Activation dates are the soonest available from the incumbent provider. Here’s how they work and how to request a later date.

From order to online: typical timelines to get Internet Lightspeed service set up, and what can speed things up.

Find out when Internet Lightspeed service installation needs a technician visit, and when you can set it up yourself.

Reach a real person at Internet Lightspeed by phone or email. Here are our support, sales and billing contacts and hours.

Here’s how activation works for new Internet Lightspeed service customers, and what to do on your activation day.

Having trouble reaching Internet Lightspeed? Here’s when to call, quieter times of day and other ways to get help fast.

Upgraded to a gigabit plan? Here’s what your devices, Wi-Fi and cables need to make the most of speeds up to 1.5 Gbps.

Could your power bar be causing internet problems? Here’s when power bars and surge protectors matter for your Wi-Fi.