Why is it taking a while to hear back about my request?
Waiting on an update from Internet Lightspeed? Here’s why some requests take longer, and how to check on yours.
How do I earn referral rewards?
Love Internet Lightspeed? Refer friends and family and you both get $10. Here’s how the referral program works.
Can I keep my email address from my previous provider?
Switching to Internet Lightspeed? Here’s what happens to your old provider’s email address, plus your options.
How do I use a referral code when I sign up?
Referred by a friend? You both get $10. Here’s how to use a referral when you sign up for Internet Lightspeed.
Where can I find my account number?
Find your Internet Lightspeed account number quickly on your invoice or welcome email.
When will I get my activation date?
Find out when and how Internet Lightspeed confirms your activation date after you order.
How do I reschedule my installation appointment?
Need to change your Internet Lightspeed technician appointment? Here’s how to reschedule quickly.
Will Internet Lightspeed cancel my old provider for me?
Switching to Internet Lightspeed? Here’s what you need to do about your old internet provider, and when.
What if my equipment hasn’t arrived before my technician appointment?
Your technician appointment is coming up but your Internet Lightspeed equipment hasn’t arrived? Here’s what to do.
How does switching from another provider work?
Switching internet providers is easier than you think. Here’s how moving your service to Internet Lightspeed works.