Good question, and an important one to get right.

Internet: you’ll need to cancel your old internet service yourself, once your Internet Lightspeed service is up and running.

Phone: if you’re bringing your phone number over to us, your old phone service is usually cancelled automatically when your number transfers.

⏰ Timing is everything

We recommend keeping your old service until your Internet Lightspeed service is up and running. That way you’re never left without a connection.

📦 Don’t forget

• Return any rented equipment to your old provider so you’re not charged for it.
• Watch for a final bill from your old provider.
• Check whether your old provider charges a cancellation fee.

☎️ Questions? Talk to a real person

• Phone (toll-free): 1-866-798-0906
• Email: newsales@lightspeed.ca
• Sales hours: Monday to Friday, 7:00 am to 8:00 pm PT; weekends and holidays, 9:00 am to 6:00 pm PT