Firmware is the software that runs your router. Updates fix bugs, improve performance and, most importantly, patch security holes. It’s worth checking every few months.
📱 Internet Lightspeed mesh routers
Mesh routers can update through their app. Check the app for available updates, or turn on automatic updates if offered.
How updates work varies between router models. If you’re not sure whether yours is up to date, give us a call and we’ll check with you.
🖥️ Other routers
- Sign in to your router’s settings.
- Look for Firmware, Software Update or Administration.
- Choose Check for updates and follow the prompts.
⚠️ During an update
Don’t unplug or restart your router while it’s updating. It can take several minutes, and interrupting it can cause problems.
ℹ️ What about my modem?
It depends on your type of service:
- Cable: compatible cable modems registered on our network get firmware updates from us periodically, as needed. Nothing for you to do!
- Fibre: firmware is also updated automatically when needed.
- ADSL: firmware updates are generally the responsibility of the modem’s owner.
Whatever your setup, our Technical Support Team is always available to help.
☎️ Need a hand? Talk to a real person
Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.
- Phone (toll-free): 1-866-798-0906
- Email: techsupport@lightspeed.ca
- Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT