We’re sorry for the wait! Some requests depend on other parties, such as the network provider that operates the line in your area, so they can take a little longer.

⏳ Requests that can take longer

• Technician appointments and line work.
• Moving your service to a new address.
• Phone number transfers (porting).
• Equipment replacements in transit.

Most emails are answered within 1 business day. Requests that involve the network provider, such as technician visits, moves or phone number transfers, can take longer, and we’ll email you updates as things progress.

You’re always welcome to call us directly if you have specific concerns.

📞 Check on your request

If it’s been longer than expected, please give us a call. A real person will check the status for you, no runaround.

☎️ Need a hand? Talk to a real person

Have your account number handy so we can look things up quickly.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT