Running a speed test is quick and easy, but a few small steps make the results much more accurate.

🧪 Get an accurate result

1. Use a computer connected to your router with a network cable if possible. Wi-Fi tests measure your Wi-Fi, not your internet.
2. Pause streaming, downloads and backups on other devices.
3. Visit Speedtest.net or M-Lab Speed Test and run the test two or three times.

📊 Reading the results

• Download: how fast you receive data (streaming, browsing).
• Upload: how fast you send data (video calls, uploading files).
• Ping (latency): how quickly your connection responds. Lower is better, especially for gaming.

It’s normal for results to be a little below your plan’s maximum speed. Speeds on Wi-Fi will usually be lower than wired.

🐌 Still slower than expected?

• Restart your modem and router.
• Test with a different device.
• Move closer to your router, or check out What’s the difference between 2.4 GHz and 5 GHz Wi-Fi?

☎️ Need a hand? Talk to a real person

If wired speeds are consistently well below your plan, let us know. We’ll look into it with you.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT