We’re sorry if you’ve had trouble reaching us! We answer every call with a real person, so on busier days there can occasionally be a short wait.

🕐 Check our hours

You may be calling outside the hours for the team you need. Technical support is available every day until 10:00 pm PT, while Billing is open weekdays from 8:30 am to 6:00 pm PT. See How do I contact Internet Lightspeed customer service? for all our hours.

⏱️ Our hold times are short

The industry standard is a 20-minute hold time. At Internet Lightspeed, our average hold time is just a few minutes.

If there is a delay in reaching our staff, it’s most likely because call volumes are higher than normal. Please be patient. We’ll get to you based on your position in the queue.

🌐 Is there an outage?

During a large outage, many customers call at once. Check our Service Notices page first. If the issue is already known, there may be no need to wait on the line.

📧 Send us an email

Not urgent? Email the right team and we’ll get back to you: techsupport@lightspeed.ca, billing@lightspeed.ca or newsales@lightspeed.ca.