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Got Questions?
  • Getting Started

    • Is Internet Lightspeed reliable?
    • I received my Internet Lightspeed equipment. What’s next?
    • Why can’t I get through to customer service?
    • How do I contact Internet Lightspeed customer service?
    • How do I activate my Internet Lightspeed service?
    • Does a technician need to come to my home?
    • How long does it take to get Internet Lightspeed service?
    • How does installation work?
    • Can I move my activation date sooner?
    • Are there activation, shipping or equipment fees?
    • What if my equipment hasn’t arrived before my technician appointment?
    • How does switching from another provider work?
    • Will Internet Lightspeed cancel my old provider for me?
    • When will I get my activation date?
    • How do I reschedule my installation appointment?
    • Where can I find my account number?
    • Can I keep my email address from my previous provider?
    • How do I use a referral code when I sign up?
    • Why is it taking a while to hear back about my request?
    • How does Internet Lightspeed protect my account?
    • Does Internet Lightspeed use refurbished equipment?
    • How should I recycle my equipment packaging?
    • Show Remaining Articles (7) Collapse Articles
  • Main
  • Getting Started

Category - Getting Started

Articles

Is Internet Lightspeed reliable?
I received my Internet Lightspeed equipment. What’s next?
Why can’t I get through to customer service?
How do I contact Internet Lightspeed customer service?
How do I activate my Internet Lightspeed service?
Does a technician need to come to my home?
How long does it take to get Internet Lightspeed service?
How does installation work?
Can I move my activation date sooner?
Are there activation, shipping or equipment fees?
What if my equipment hasn’t arrived before my technician appointment?
How does switching from another provider work?
Will Internet Lightspeed cancel my old provider for me?
When will I get my activation date?
How do I reschedule my installation appointment?
Where can I find my account number?
Can I keep my email address from my previous provider?
How do I use a referral code when I sign up?
Why is it taking a while to hear back about my request?
How does Internet Lightspeed protect my account?
Does Internet Lightspeed use refurbished equipment?
How should I recycle my equipment packaging?
+ 14 Articles
Show Remaining Articles
Internet Lightspeed icon
Got Questions? Call Us!

(866) 798-0906

Internet Lightspeed
276 – 5489 Byrne Road, Burnaby BC V5J 3J1

Proudly Canadian - serving Canadians since 1994

Contact Information

Billing : billing@lightspeed.ca

Sales: newsales@lightspeed.ca

Technical Support: techsupport@lightspeed.ca

Vancouver: 1-866-798-0906
Calgary: (403) 537-6254
Saskatoon: (306) 808-4800
Winnipeg: (204) 815-5662
Toronto: (647) 265-9944
Fax: (604) 482-1191

Business Hours

Technical Support’s Hours
Monday to Friday: 7:00 am – 10:00 pm PT
Saturday, Sunday & Holiday: 8:00 am – 10:00 pm PT

Sales Team’s Hours
Monday to Friday: 7:00 am – 8:00 pm PT
Saturday, Sunday & Holiday: 9:00 am – 6:00 pm PT

Accounting Department’s Hours
Monday to Friday: 8:30 am – 6:00 pm PT

Administration’s Hours
Monday to Friday: 8:30 am – 4:30 pm PT

  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
Internet Lightspeed icon
Got Questions? Call Us!

(866) 798-0906

Internet Lightspeed
276 – 5489 Byrne Road, Burnaby BC V5J 3J1

Proudly Canadian - serving Canadians since 1994

Contact Information

Billing : billing@lightspeed.ca

Sales: newsales@lightspeed.ca

Technical Support: techsupport@lightspeed.ca

Vancouver: (604) 482-1190
Calgary: (403) 537-6254
Saskatoon: (306) 808-4800
Winnipeg: (204) 815-5662
Toronto: (647) 265-9944
Fax: (604) 482-1191

Business Hours

Technical Support’s Hours
Monday to Friday: 7:00 am – 10:00 pm PT
Saturday, Sunday & Holiday: 8:00 am – 10:00 pm PT

Sales Team’s Hours
Monday to Friday: 8:00 am – 9:00 pm PT
Saturday, Sunday & Holiday: 9:00 am – 6:00 pm PT

Accounting Department’s Hours
Monday to Friday: 8:30 am – 6:00 pm PT

Administration’s Hours
Monday to Friday: 8:30 am – 4:30 pm PT

  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
Internet Lightspeed icon
Got Questions? Call Us!

(866) 798-0906

Internet Lightspeed
276 – 5489 Byrne Road, Burnaby BC V5J 3J1

Contact Information

Billing : billing@lightspeed.ca

Sales: newsales@lightspeed.ca

Technical Support: techsupport@lightspeed.ca

Vancouver: (604) 482-1190
Calgary: (403) 537-6254
Saskatoon: (306) 808-4800
Winnipeg: (204) 815-5662
Toronto: (647) 265-9944
Fax: (604) 482-1191

Business Hours

Technical Support’s Hours
Monday to Friday: 7:00 am – 10:00 pm PT
Saturday, Sunday & Holiday: 8:00 am – 10:00 pm PT

Sales Team’s Hours
Monday to Friday: 8:00 am – 9:00 pm PT
Saturday, Sunday & Holiday: 9:00 am – 6:00 pm PT

Accounting Department’s Hours
Monday to Friday: 8:30 am – 6:00 pm PT

Administration’s Hours
Monday to Friday: 8:30 am – 4:30 pm PT

  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
Proudly Canadian - serving Canadians since 1994

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