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Your privacy and security matter to us. Here’s how we keep your account safe.
🔐 Verifying it’s really you
When you call or email, we’ll ask a few questions to confirm your identity before discussing or changing your account. It may take an extra moment, but it keeps your account safe.
We confirm your identity using the details on file, such as your account number, name and service address.
🛡️ How you can help
- Never share your account details with anyone claiming to be from Internet Lightspeed who contacted you unexpectedly.
- We will never ask for your full credit card number by email.
- If something seems off, hang up and call us directly at 1-866-798-0906.
☎️ Need a hand? Talk to a real person
Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.
- Phone (toll-free): 1-866-798-0906
- Email: techsupport@lightspeed.ca
- Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT
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Internet
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- Articles coming soon
- How do I check my internet speed?
- Can I use my own modem or router?
- My internet stopped working. What should I do?
- What should I do if my equipment isn’t working the first time?
- How do I set up my modem and router?
- Which modems and routers does Internet Lightspeed use?
- How do I change my Wi-Fi name and password?
- How do I give a device a fixed (static) IP address on my network?
- How do I open or forward ports on my router?
- What internet speed do I need?
- Does Internet Lightspeed use fibre?
- How do I set up a replacement modem?
- How do I access my router settings?
- Does Internet Lightspeed offer static public IP addresses?
- How do I update my router’s firmware?
- Does Internet Lightspeed block any traffic or ports?
- Does Internet Lightspeed block streaming services or IPTV?
- How do I set up parental controls?
- Should I use WPS on my router?
- How do I set up my mesh Wi-Fi?
- What’s the difference between 2.4 GHz and 5 GHz Wi-Fi?
- How can I keep an eye on my internet connection?
- Can power bars or surge protectors affect my Wi-Fi?
- What should I know about high-speed (gigabit) internet?
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Home Phone
- How do I set up my home phone?
- Will my phone number be listed in the phone directory?
- Does home phone include long distance and international calling?
- How do I set up and check my voicemail?
- What star codes can I use on my home phone?
- Will my home phone work during a power or internet outage?
- Will my alarm system work with Internet Lightspeed home phone?
- Can I keep my phone number unlisted or private?
- Do you offer caller ID and call waiting?
- Can I forward my calls to another number?
- Will my fax machine or building intercom work?
- Can I receive collect calls?
- How many messages can my voicemail hold?
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Getting Started
- Is Internet Lightspeed reliable?
- I received my Internet Lightspeed equipment. What’s next?
- Why can’t I get through to customer service?
- How do I contact Internet Lightspeed customer service?
- How do I activate my Internet Lightspeed service?
- Does a technician need to come to my home?
- How long does it take to get Internet Lightspeed service?
- How does installation work?
- Can I move my activation date sooner?
- Are there activation, shipping or equipment fees?
- What if my equipment hasn’t arrived before my technician appointment?
- How does switching from another provider work?
- Will Internet Lightspeed cancel my old provider for me?
- When will I get my activation date?
- How do I reschedule my installation appointment?
- Where can I find my account number?
- Can I keep my email address from my previous provider?
- How do I use a referral code when I sign up?
- Why is it taking a while to hear back about my request?
- How does Internet Lightspeed protect my account?
- Does Internet Lightspeed use refurbished equipment?
- How should I recycle my equipment packaging?
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Your Account
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Billing
- What payment methods does Internet Lightspeed accept?
- How do I add or change my payment method?
- How do I set up automatic payments?
- How do I pay an outstanding balance?
- What happens if my payment is overdue?
- Do I need a credit card to sign up?
- When is my monthly bill due?
- Can I get a paper bill by mail?
- How do I read my Internet Lightspeed invoice?
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Cancelling & Suspending