Personalizing your Wi-Fi name and password makes it easier to remember and keeps your network secure. It only takes a few minutes.

🔑 Before you start

Changing your password will disconnect every device on your Wi-Fi. You’ll need to reconnect each one with the new password, so have it written down.

📱 Internet Lightspeed mesh routers

Open your mesh router’s app on your phone, select your network, and look for the Wi-Fi settings to update the name and password.

Can’t find the setting? Menus vary a little between router models, so just give us a call and we’ll walk you through it.

🖥️ Other routers

1. Connect to your network, by cable or Wi-Fi.
2. Open a web browser and type your router’s address into the address bar (often printed on the router’s label).
3. Sign in using the admin details on the label.
4. Look for Wireless or Wi-Fi settings, then update the network name (SSID) and password.
5. Save your changes and reconnect your devices.

💪 Tips for a strong password

• Use at least 12 characters.
• Mix words, numbers and symbols. A short phrase like Maple-Canoe-74! is easy to remember and hard to guess.
• Avoid names, birthdays and addresses.

☎️ Need a hand? Talk to a real person

Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT