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Want to keep tabs on how your internet is performing? A few simple tools can help.
📱 Your router’s app or settings page
Most routers, including mesh routers, show which devices are connected, how much data they’re using and the strength of each Wi-Fi connection. It’s the best place to start.
🧪 Speed tests
Running a speed test from time to time helps you spot slowdowns. See How do I check my internet speed? for tips on getting accurate results.
📢 Our Service Notices page
Before troubleshooting, check our Service Notices page for planned maintenance or known outages in your area.
📝 Keep a quick log
If your connection drops now and then, jot down the date, time and what you were doing. Patterns help our team pinpoint the cause much faster.
☎️ Need a hand? Talk to a real person
Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.
- Phone (toll-free): 1-866-798-0906
- Email: techsupport@lightspeed.ca
- Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT
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Internet
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- Articles coming soon
- How do I check my internet speed?
- Can I use my own modem or router?
- My internet stopped working. What should I do?
- What should I do if my equipment isn’t working the first time?
- How do I set up my modem and router?
- Which modems and routers does Internet Lightspeed use?
- How do I change my Wi-Fi name and password?
- How do I give a device a fixed (static) IP address on my network?
- How do I open or forward ports on my router?
- What internet speed do I need?
- Does Internet Lightspeed use fibre?
- How do I set up a replacement modem?
- How do I access my router settings?
- Does Internet Lightspeed offer static public IP addresses?
- How do I update my router’s firmware?
- Does Internet Lightspeed block any traffic or ports?
- Does Internet Lightspeed block streaming services or IPTV?
- How do I set up parental controls?
- Should I use WPS on my router?
- How do I set up my mesh Wi-Fi?
- What’s the difference between 2.4 GHz and 5 GHz Wi-Fi?
- How can I keep an eye on my internet connection?
- Can power bars or surge protectors affect my Wi-Fi?
- What should I know about high-speed (gigabit) internet?
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Home Phone
- How do I set up my home phone?
- Will my phone number be listed in the phone directory?
- Does home phone include long distance and international calling?
- How do I set up and check my voicemail?
- What star codes can I use on my home phone?
- Will my home phone work during a power or internet outage?
- Will my alarm system work with Internet Lightspeed home phone?
- Can I keep my phone number unlisted or private?
- Do you offer caller ID and call waiting?
- Can I forward my calls to another number?
- Will my fax machine or building intercom work?
- Can I receive collect calls?
- How many messages can my voicemail hold?
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Getting Started
- Is Internet Lightspeed reliable?
- I received my Internet Lightspeed equipment. What’s next?
- Why can’t I get through to customer service?
- How do I contact Internet Lightspeed customer service?
- How do I activate my Internet Lightspeed service?
- Does a technician need to come to my home?
- How long does it take to get Internet Lightspeed service?
- How does installation work?
- Can I move my activation date sooner?
- Are there activation, shipping or equipment fees?
- What if my equipment hasn’t arrived before my technician appointment?
- How does switching from another provider work?
- Will Internet Lightspeed cancel my old provider for me?
- When will I get my activation date?
- How do I reschedule my installation appointment?
- Where can I find my account number?
- Can I keep my email address from my previous provider?
- How do I use a referral code when I sign up?
- Why is it taking a while to hear back about my request?
- How does Internet Lightspeed protect my account?
- Does Internet Lightspeed use refurbished equipment?
- How should I recycle my equipment packaging?
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Your Account
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Billing
- What payment methods does Internet Lightspeed accept?
- How do I add or change my payment method?
- How do I set up automatic payments?
- How do I pay an outstanding balance?
- What happens if my payment is overdue?
- Do I need a credit card to sign up?
- When is my monthly bill due?
- Can I get a paper bill by mail?
- How do I read my Internet Lightspeed invoice?
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Cancelling & Suspending