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      • Can I use my own modem or router?
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    • How do I check my internet speed?
    • Can I use my own modem or router?
    • My internet stopped working. What should I do?
    • What should I do if my equipment isn’t working the first time?
    • How do I set up my modem and router?
    • Which modems and routers does Internet Lightspeed use?
    • How do I change my Wi-Fi name and password?
    • How do I give a device a fixed (static) IP address on my network?
    • How do I open or forward ports on my router?
    • What internet speed do I need?
    • Does Internet Lightspeed use fibre?
    • How do I set up a replacement modem?
    • How do I access my router settings?
    • Does Internet Lightspeed offer static public IP addresses?
    • How do I update my router’s firmware?
    • Does Internet Lightspeed block any traffic or ports?
    • Does Internet Lightspeed block streaming services or IPTV?
    • How do I set up parental controls?
    • Should I use WPS on my router?
    • How do I set up my mesh Wi-Fi?
    • What’s the difference between 2.4 GHz and 5 GHz Wi-Fi?
    • How can I keep an eye on my internet connection?
    • Can power bars or surge protectors affect my Wi-Fi?
    • What should I know about high-speed (gigabit) internet?
    • Show Remaining Articles (9) Collapse Articles
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Category - Internet

Articles

How do I check my internet speed?
Can I use my own modem or router?
My internet stopped working. What should I do?
What should I do if my equipment isn’t working the first time?
How do I set up my modem and router?
Which modems and routers does Internet Lightspeed use?
How do I change my Wi-Fi name and password?
How do I give a device a fixed (static) IP address on my network?
How do I open or forward ports on my router?
What internet speed do I need?
Does Internet Lightspeed use fibre?
How do I set up a replacement modem?
How do I access my router settings?
Does Internet Lightspeed offer static public IP addresses?
How do I update my router’s firmware?
Does Internet Lightspeed block any traffic or ports?
Does Internet Lightspeed block streaming services or IPTV?
How do I set up parental controls?
Should I use WPS on my router?
How do I set up my mesh Wi-Fi?
What’s the difference between 2.4 GHz and 5 GHz Wi-Fi?
How can I keep an eye on my internet connection?
Can power bars or surge protectors affect my Wi-Fi?
What should I know about high-speed (gigabit) internet?
+ 16 Articles
Show Remaining Articles

Sub Categories

ADSL Internet
Articles coming soon
Cable Internet
Can I use my own modem or router?
Fibre Internet
Does Internet Lightspeed use fibre?
What should I know about high-speed (gigabit) internet?
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276 – 5489 Byrne Road, Burnaby BC V5J 3J1

Proudly Canadian - serving Canadians since 1994

Contact Information

Billing : billing@lightspeed.ca

Sales: newsales@lightspeed.ca

Technical Support: techsupport@lightspeed.ca

Vancouver: 1-866-798-0906
Calgary: (403) 537-6254
Saskatoon: (306) 808-4800
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Toronto: (647) 265-9944
Fax: (604) 482-1191

Business Hours

Technical Support’s Hours
Monday to Friday: 7:00 am – 10:00 pm PT
Saturday, Sunday & Holiday: 8:00 am – 10:00 pm PT

Sales Team’s Hours
Monday to Friday: 7:00 am – 8:00 pm PT
Saturday, Sunday & Holiday: 9:00 am – 6:00 pm PT

Accounting Department’s Hours
Monday to Friday: 8:30 am – 6:00 pm PT

Administration’s Hours
Monday to Friday: 8:30 am – 4:30 pm PT

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  • About Us
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  • Contact Us
Internet Lightspeed icon
Got Questions? Call Us!

(866) 798-0906

Internet Lightspeed
276 – 5489 Byrne Road, Burnaby BC V5J 3J1

Proudly Canadian - serving Canadians since 1994

Contact Information

Billing : billing@lightspeed.ca

Sales: newsales@lightspeed.ca

Technical Support: techsupport@lightspeed.ca

Vancouver: (604) 482-1190
Calgary: (403) 537-6254
Saskatoon: (306) 808-4800
Winnipeg: (204) 815-5662
Toronto: (647) 265-9944
Fax: (604) 482-1191

Business Hours

Technical Support’s Hours
Monday to Friday: 7:00 am – 10:00 pm PT
Saturday, Sunday & Holiday: 8:00 am – 10:00 pm PT

Sales Team’s Hours
Monday to Friday: 8:00 am – 9:00 pm PT
Saturday, Sunday & Holiday: 9:00 am – 6:00 pm PT

Accounting Department’s Hours
Monday to Friday: 8:30 am – 6:00 pm PT

Administration’s Hours
Monday to Friday: 8:30 am – 4:30 pm PT

  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
Internet Lightspeed icon
Got Questions? Call Us!

(866) 798-0906

Internet Lightspeed
276 – 5489 Byrne Road, Burnaby BC V5J 3J1

Contact Information

Billing : billing@lightspeed.ca

Sales: newsales@lightspeed.ca

Technical Support: techsupport@lightspeed.ca

Vancouver: (604) 482-1190
Calgary: (403) 537-6254
Saskatoon: (306) 808-4800
Winnipeg: (204) 815-5662
Toronto: (647) 265-9944
Fax: (604) 482-1191

Business Hours

Technical Support’s Hours
Monday to Friday: 7:00 am – 10:00 pm PT
Saturday, Sunday & Holiday: 8:00 am – 10:00 pm PT

Sales Team’s Hours
Monday to Friday: 8:00 am – 9:00 pm PT
Saturday, Sunday & Holiday: 9:00 am – 6:00 pm PT

Accounting Department’s Hours
Monday to Friday: 8:30 am – 6:00 pm PT

Administration’s Hours
Monday to Friday: 8:30 am – 4:30 pm PT

  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
  • About Us
  • Approved Cable Modems
  • Service Area
  • Referral Program
  • Policies and Notices
  • Accessibility
  • Complaints
  • Contact Us
Proudly Canadian - serving Canadians since 1994

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