Port forwarding lets specific traffic from the internet reach a device in your home. It’s often needed for online gaming, security cameras or running your own server.

🛠️ Before you start

• Give the device a fixed IP address first (see How do I give a device a fixed (static) IP address on my network?).
• Find out which port numbers and type (TCP, UDP or both) the device or game needs. The manufacturer’s support site usually lists them.

🔓 Setting up the rule

1. Sign in to your router.
2. Look for Port Forwarding, Virtual Server or NAT.
3. Create a new rule with the port number(s), protocol and your device’s IP address.
4. Save and test.

Every setup is a little different. Menus vary between router models, and if you have both a modem and a separate router, the steps can change. If you get stuck, give us a call and we’ll help you set it up.

🔐 Stay safe

Only open the ports you actually need, and remove rules you no longer use. Every open port is a door into your network.

☎️ Need a hand? Talk to a real person

Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT