How do I access my router settings?

Need to change a setting on your Wi-Fi router? Here’s how to sign in to your router’s settings safely.

Does Internet Lightspeed use fibre?

Learn how Internet Lightspeed’s fibre backbone and fibre internet plans deliver fast, stable internet across Western Canada and Ontario.

What internet speed do I need?

Not sure which Internet Lightspeed plan is right for you? Use this simple guide to pick an internet speed that fits your household.

How do I give a device a fixed (static) IP address on my network?

Set up a fixed local IP address (DHCP reservation) for printers, game consoles and cameras on your home network.

How do I open or forward ports on my router?

Set up port forwarding for gaming, security cameras or home servers on your Internet Lightspeed service connection.

How do I change my Wi-Fi name and password?

Give your Wi-Fi a name you’ll remember and a strong new password. Here’s how to change them on your Internet Lightspeed equipment.

How do I set up my modem and router?

New Internet Lightspeed equipment? Here’s how to connect your modem and router step by step and get online on activation day.

Which modems and routers does Internet Lightspeed use?

Find out which modems and Wi-Fi routers Internet Lightspeed provides for fibre, cable and ADSL internet, and why we choose them.

How do I update my contact information?

New phone number or email? Here’s how to update your Internet Lightspeed account information quickly and securely.

What should I do if my equipment isn’t working the first time?

Just plugged in your new Internet Lightspeed equipment and it isn’t connecting? Try these simple first-time setup checks.