Got Questions?
- How do I check my internet speed?
- Can I use my own modem or router?
- My internet stopped working. What should I do?
- What should I do if my equipment isn’t working the first time?
- How do I set up my modem and router?
- Which modems and routers does Internet Lightspeed use?
- How do I change my Wi-Fi name and password?
- How do I give a device a fixed (static) IP address on my network?
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ADSL Internet
- Articles coming soon
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Cable Internet
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Fibre Internet
- How do I set up my home phone?
- Will my phone number be listed in the phone directory?
- Does home phone include long distance and international calling?
- How do I set up and check my voicemail?
- What star codes can I use on my home phone?
- Will my home phone work during a power or internet outage?
- Will my alarm system work with Internet Lightspeed home phone?
- Can I keep my phone number unlisted or private?
- Is Internet Lightspeed reliable?
- I received my Internet Lightspeed equipment. What’s next?
- Why can’t I get through to customer service?
- How do I contact Internet Lightspeed customer service?
- How do I activate my Internet Lightspeed service?
- Does a technician need to come to my home?
- How long does it take to get Internet Lightspeed service?
- How does installation work?
- What payment methods does Internet Lightspeed accept?
- How do I add or change my payment method?
- How do I set up automatic payments?
- How do I pay an outstanding balance?
- What happens if my payment is overdue?
- Do I need a credit card to sign up?
- When is my monthly bill due?
- Can I get a paper bill by mail?