Gigabit internet is seriously fast. But to enjoy every bit of it, your home setup needs to keep up.

💻 Your devices matter

Many laptops, phones and TVs can’t reach full gigabit speeds on their own, especially older ones. A speed test on a single device may show less than your plan, and that’s normal. Your full speed is shared across all the devices in your home.

🔌 Check your cables

• Use Cat 5e or better network cables (Cat 6 is ideal).
• Older “Cat 5” cables can limit you to around 100 Mbps.
• Make sure your computer’s network port supports gigabit (most modern ones do).

📶 Wi-Fi has limits

Even great Wi-Fi rarely delivers full gigabit speeds. For the fastest results, connect your most demanding devices by cable and use the 5 GHz band for the rest.

🧭 Router placement

Keep your router in a central, open spot. Walls, floors, mirrors and fish tanks all slow Wi-Fi down.

☎️ Need a hand? Talk to a real person

Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT