Good question! In most cases, power bars and surge protectors don’t cause any problems, and a surge protector is a smart way to protect your equipment. But there are a few exceptions.

⚡ When they can cause trouble

• Worn or faulty power bars can deliver unsteady power, causing your modem or router to restart randomly.
• Power bars with “energy saving” or timer features may switch your equipment off.
• Overloaded power bars shared with space heaters or other big appliances can cause power dips.

🧪 A quick test

If your connection drops randomly, try plugging your modem and router directly into a wall outlet for a few days. If the problem goes away, it’s time for a new power bar.

📶 Other sources of interference

Microwaves, cordless phones, baby monitors and even fish tanks can interfere with Wi-Fi. Keep your router away from them where you can.

☎️ Need a hand? Talk to a real person

Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT