Most modern routers broadcast Wi-Fi on two “bands.” Think of them like two roads into your home: one goes farther, the other goes faster.

🐢 2.4 GHz: the long-distance road

• Reaches farther and passes through walls and floors better.
• Slower top speeds.
• More crowded, since microwaves, baby monitors and neighbours’ Wi-Fi all share it.
• Great for: smart home gadgets, devices far from the router.

🚀 5 GHz: the express lane

• Much faster speeds.
• Shorter range, and doesn’t go through walls as well.
• Less interference.
• Great for: streaming, gaming and video calls in rooms near your router.

🤔 Which should I use?

Many routers, including our mesh routers, combine both bands under one network name and automatically move your devices to the best one. If yours shows two separate names, connect your phones, laptops and TVs to 5 GHz when you’re close to the router, and use 2.4 GHz for everything else.

🔌 Want the fastest possible speed?

Nothing beats a network cable. For gaming consoles, desktop computers and smart TVs near your router, a wired connection is the most reliable choice.

☎️ Need a hand? Talk to a real person

Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT