Mesh Wi-Fi uses small units placed around your home to blanket every room in strong, reliable Wi-Fi. No more dead zones in the basement!

📲 Getting started

1. Download your mesh router’s app on your phone.
2. Connect your main mesh unit to your modem with the included network cable, then plug it into power.
3. Open the app and follow the on-screen steps to create your Wi-Fi name and password.
4. Add any extra mesh units through the app.

The exact steps vary a little between router models, so if anything looks different on your screen, don’t worry. Just give us a call and we’ll walk you through it.

📍 Where to place extra units

• About halfway between your main unit and the area with weak Wi-Fi.
• Out in the open, not inside cabinets or behind TVs.
• Ideally within one or two rooms of another unit, so they can talk to each other easily.

Want more help? Our team is happy to walk you through it.

☎️ Need a hand? Talk to a real person

Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT