Your router’s settings let you change your Wi-Fi name, set up parental controls, open ports and more. Here’s how to get in.
📱 Internet Lightspeed mesh routers
Mesh routers are managed through an app on your phone. Simply open the app and sign in.
🖥️ Most other routers
- Connect to your network.
- Open a web browser and type your router’s address into the address bar. It’s often printed on the router’s label (common examples are 192.168.0.1 or 192.168.1.1).
- Sign in with the admin username and password, also usually on the label.
Good to know: settings like your Wi-Fi name, parental controls and port forwarding live on your router. If your modem is just a modem (with a separate router doing the Wi-Fi), there’s usually nothing on the modem you need to change.
Every model is a little different, so if you’re not sure where to look, give our Technical Support Team a call. We’ll be glad to help with your request.
⚠️ A friendly word of caution
Changing the wrong setting can disconnect you. If you’re unsure, give us a call first. We’d much rather walk you through it than have you stuck offline.
☎️ Need a hand? Talk to a real person
Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.
- Phone (toll-free): 1-866-798-0906
- Email: techsupport@lightspeed.ca
- Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT