Sorry your original modem gave you trouble! Swapping in the new one is quick.

🔄 Swap it in

1. Unplug the power and cables from your old modem. Take a quick photo first so you remember where everything goes.
2. Connect the wall cable and your router (if separate) to the new modem in the same way.
3. Plug the new modem into power and wait up to 10 minutes for the lights to settle.
4. Restart your router.

📞 Activation

Replacing a cable modem? Once it’s plugged in, give our Technical Support Team a call at 1-866-798-0906. We’ll activate your new modem on our network, and it’s usually up and running within 15 minutes to an hour. Grab a coffee, and you’ll be back online before you know it. ☕

📦 Returning your old modem

Once your new modem is up and running, please send your old one back to us:

1. Pack the old modem in its original packaging (or the box your replacement came in).
2. Send it by Canada Post or the courier of your choice to:
   Internet Lightspeed
   276 – 5489 Byrne Road
   Burnaby, BC V5J 3J1

Please note that we don’t supply prepaid shipping labels. We recommend using a trackable shipping method and keeping your receipt.

☎️ Need a hand? Talk to a real person

Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT