We pick our equipment carefully, choosing proven, reliable gear that does the job well rather than whatever is trendiest.

📡 Your modem

The equipment you receive depends on the type of service you have: cable, fibre or ADSL. All new cable modems are DOCSIS 3.1, the current standard for fast, reliable cable internet.

📶 Your Wi-Fi: a mesh router

Our standard Wi-Fi equipment is a mesh router, available as a rental. Mesh Wi-Fi uses one or more small units placed around your home to spread strong, even coverage into every room, so there are no more dead zones in the basement or the back bedroom.

We have a few different models in use, so yours may look a little different from a neighbour’s. They all do the same great job.

🔧 Can I use my own equipment?

In many cases, yes! See Can I use my own modem or router? for details.

🙋 Have a question about your equipment?

If you have specific questions, contact our Technical Support Team, or speak with your Sales Team member when you sign up. They’ll make sure you get the right equipment for your home.

• Phone (toll-free): 1-866-798-0906
• Technical support: techsupport@lightspeed.ca
• Sales: newsales@lightspeed.ca