Your equipment has arrived. Exciting! Setting it up is easier than it looks, and most people are online in under 20 minutes. Grab your box and let’s get going.

📘 Tip: your modem comes with a quick start guide in the box. Keep it handy!

📦 Before you start

• Wait until your activation date. Your equipment won’t connect before your service is switched on.
• Know which service you have, cable, fibre or ADSL. Each one connects a little differently, so follow the section below that matches yours.
• Place your Wi-Fi router somewhere central and out in the open. Not inside a cabinet or behind the TV!

🔌 Connecting your equipment

📺 Cable internet

1. Connect the coaxial cable (the round cable that screws on) from the cable outlet on your wall to the cable port on your modem. Finger-tight is perfect.
2. Plug the modem into power and wait for its lights to settle. This can take up to 10 minutes the first time.
3. If you have a separate Wi-Fi router, connect a network cable from the modem to the router’s internet or WAN port, then plug the router into power.

Want more detail? See our full cable internet setup guide.

💡 Fibre internet

1. Fibre arrives at a small box on your wall called a fibre terminal (ONT). A technician always installs this for you as part of your fibre setup, so there’s nothing to do until they’ve been.
2. Connect a network cable from the fibre terminal to the internet or WAN port on your modem or router.
3. Plug your equipment into power and wait a few minutes for it to start up.

☎️ ADSL internet

1. Connect a phone cord from your phone jack on the wall to the DSL port on your modem.
2. If you also have a landline on the same phone line, you may need small DSL filters on your phones, or a splitter. It depends on your home’s wiring, and our team will let you know exactly what you need when you sign up.
3. Plug the modem into power and wait for its lights to settle.
4. If you have a separate Wi-Fi router, connect it to the modem with a network cable.

📶 Connect your devices

Connect your phones, laptops and TVs using the Wi-Fi name and password printed on the label of your router (or your modem, if it has Wi-Fi built in). Some modems have Wi-Fi built in, so you may not need a separate router at all.

🎉 You’re online!

Try loading a few websites. If something isn’t working on the first try, don’t worry. It happens, and it’s usually a quick fix. Check out What should I do if my equipment isn’t working the first time?

☎️ Need a hand? Talk to a real person

Our Canadian Technical Support Team has been helping customers since 1994, and we’re happy to walk you through it.

• Phone (toll-free): 1-866-798-0906
• Email: techsupport@lightspeed.ca
• Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT