Absolutely, in many cases. We like giving you choices.
📡 Cable internet
You can use your own cable modem, as long as it’s on our approved cable modems list. Which modems are approved depends on the plan you’re subscribing to, and new cable modems must be DOCSIS 3.1. It’s worth checking the list before you buy.
To get your modem connected:
- Find the manufacturer’s label on your modem. It shows the serial number and MAC address.
- Take a clear photo of the label.
- Send it to us through our modem photo upload page.
We’ll register your modem on our network so it’s ready to go.
💡 Fibre and ADSL internet
Fibre: your fibre modem (ONT) is provided by us and installed by a technician, so there’s no need to buy one.
ADSL: any ADSL2 modem will work on our ADSL internet service.
📶 Your own Wi-Fi router
Using your own Wi-Fi router is generally fine. Just connect it to your modem’s network port. If your modem also has Wi-Fi built in, your router may need a bit of extra setup to avoid conflicts, and we’re happy to help.
☎️ Need a hand? Talk to a real person
Not sure if your equipment is compatible? Give us a call before you buy and we’ll let you know.
- Phone (toll-free): 1-866-798-0906
- Email: techsupport@lightspeed.ca
- Hours: Monday to Friday, 7:00 am to 10:00 pm PT; weekends and holidays, 8:00 am to 10:00 pm PT